Privacy Policy

Overview
Thank you for choosing Brian’s Heating and Cooling LLC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, products, and services

Information We Collect
Personal Information: We may collect personal information that you provide voluntarily, including but not limited to your name, address, email address, phone number, and billing information. Automatically Collected Information: When you use our website or services, we may automatically collect information about your device, browser, IP address, and usage patterns. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience, analyze trends, administer the website, track users' movements, and gather demographic information about our user base.

How We Use Your Information
Providing Services: We use your information to provide, personalize, and improve our products and services. Communications: We may use your contact information to send you updates, newsletters. You can opt-out of these communications at any time. Transactions: Your information is used to process transactions, fulfill orders, and provide customer support. Reviews and Testimonials: By providing a review or testimonial, you give us permission to use it in any manner and for any purpose, including in our marketing and advertising. We may post your testimonial publicly on our website, social media accounts, or other advertising material. Analytics: We analyze user behavior to improve our website, products, and services.

Information Sharing
We DO NOT sell, trade, or otherwise transfer your personal information to third parties without your consent and we DO NOT share phone numbers collected for SMS content and/or email with third parties or affiliates for marketing purposes. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and serving you. Legal Compliance: We may disclose your information when required by law or to protect our rights, privacy, safety, or property.

Security Measures
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure.

Your Choices
You have the right to control your information. You can update your preferences, access, and correct your personal information. You may also opt-out of certain communications at any time.

Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by prominently posting a notice on our website. It is strongly recommended to check this page often.

By using our services, you agree to the terms outlined in this Privacy Policy.

SMS/EMAIL TERMS AND CONDITIONS

• By opting in to receive text messages from Brian’s Heating and Cooling LLC you agree that Brian’s Heating and Cooling LLC will send you text messages regarding appointments including reminders, tech trackers, scheduling questions, and any other relevant information. Message frequency varies.
  
• You can reply HELP at any time for contact information or STOP to opt-out of receiving text messages, reply START at any time to start receiving messages again. You can also find our contact information at GetCoolColumbia.com
• If you provide your telephone number to us via the Site or Services, you give your electronic signature and consent for us to send you marketing calls/text messages at that number USING AN AUTODIALER AND/OR PRERECORDED MESSAGES. You also acknowledge that your consent to receive these marketing communications is not required to purchase any goods or services. STANDARD MESSAGE AND DATA RATES MAY APPLY.
  If you provide your email address to us via the Site or Services, you give your electronic signature and consent for us to send you marketing email messages at that email address. You also acknowledge that your consent to receive these marketing communications is not required to purchase any goods or services.
  

SMS

 Verbal opt-in:

• Brian's Heating and Cooling LLC will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their information will not be shared with third parties.

Website/Online opt-in: 

• "By submitting this form and signing up for texts, you consent to receive text messages from Brian's Heating and Cooling LLC at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties.